Last updated: 20 October 2026
1. Overview
Our services are sold as monthly subscriptions and retainers. This policy explains how to cancel, when you’re entitled to a refund and how refunds are paid. It forms part of our Terms of Service.
2. Cancelling a subscription
You can cancel at any time. Email info@powerboxtechnologies.diy from the address on your account, with the plan name or your order reference. We’ll confirm by email within one working day.
Cancellation takes effect at the end of your current billing period. Your service continues until then and you won’t be charged again. We don’t refund partial billing periods, except where this policy or the law says otherwise.
3. Consumers: your 14-day right to cancel
If you buy as a consumer, you have the right to cancel within 14 days of the date your contract started, without giving a reason, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
- If no work has started, you receive a full refund.
- If you asked us to start work within the 14 days, we deduct a proportionate amount for the services already provided up to the time you tell us you’re cancelling, and refund the rest.
- If we have fully performed the service within the 14 days at your request, the right to cancel no longer applies to that service.
To cancel, email us or send us any clear written statement of your decision.
4. Business customers
- If you cancel within 7 days of your first payment and before your scoping session or any work has started, we refund that payment in full.
- After work has started, fees for the current billing period are not refundable, except as set out in section 5.
5. When we always refund
Whether you’re a consumer or a business, we refund or credit you if:
- you were charged twice or charged the wrong amount;
- we can’t provide the service you paid for; or
- there is a significant problem with our service that we can’t fix within a reasonable time after you tell us about it. In that case we refund the affected period.
6. How refunds are paid
We pay refunds to the card you used, through Stripe, within 14 days of confirming the refund. Your bank may take a further 5 to 10 working days to show it on your statement. We don’t charge any fee for refunds.
7. Payment disputes
If something has gone wrong, please contact us before raising a chargeback with your bank. We can usually resolve billing issues within one working day, and a chargeback can take weeks.
8. Contact us
POWER BOX TECHNOLOGIES LTD
14 Warwick Road, Liverpool, L36 1UU, United Kingdom
Email: info@powerboxtechnologies.diy
Phone: +44 7476 683869