Frequently asked questions

Each plan lists what’s included on its page: the service, the support level and, for development retainers, the monthly development allocation. Before work starts we confirm the scope with you in a short scoping session.

Published plans have a fixed monthly price, shown on the plan page and charged through Stripe. Larger or bespoke work, including enterprise software plans, is priced on the scope, complexity, number of users and integrations, and support level you need. We send a written quote before you commit.

No. Development allocations are for the month they’re billed in, unless your plan says otherwise. If you regularly need more or less time, we’ll move you to a better-fitting plan.

Yes. Email us and we’ll move you up or down. Changes usually take effect from your next billing date.

You pay by card through Stripe’s secure checkout. Subscriptions are charged in advance on the same date each billing period, and Stripe emails a receipt for every payment. We never see or store your full card details.

Yes. Email info@powerboxtechnologies.diy from the address on your account. Cancellation takes effect at the end of your current billing period, and you won’t be charged again. See our Refund Policy for details.

If you’re a consumer, you have a 14-day right to cancel. If we can’t deliver what you paid for, or we charge you in error, we’ll refund you. Our Refund Policy sets out every case.

Yes. We work with limited companies, partnerships, sole traders and private clients. If you buy as a consumer, your statutory rights apply in full.

We contact you within one working day of your order to arrange a scoping session. Most automation and development work begins within a week of that session.

We regularly work with CRMs such as HubSpot, Salesforce and Pipedrive, Google Workspace and Microsoft 365, accounting tools such as Xero and QuickBooks, e-commerce platforms, Slack and any system with a documented API. If you’re unsure about a tool, ask us.

We quote it separately in writing before starting, or suggest a plan that covers it. You’re never billed for work you didn’t approve.

Once paid for, bespoke code, automations and configurations created specifically for you belong to you. Our own platform and reusable tools stay ours and are licensed to you while you subscribe. Our Terms of Service explain this in full.

We process personal data under UK GDPR and the Data Protection Act 2018, only to provide the services you’ve asked for. We give staff the minimum access they need, and we can sign a data processing agreement where we handle your customers’ data. Read our Privacy Policy.

Yes. When a subscription ends, you can request an export of your data within 30 days, and we’ll provide it in a standard format such as CSV.